Terms & conditions

 

Customer Service

We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don’t feel we’ve lived up to this. If this happens, we want to hear from you. Letting us know when you’re unhappy with the service you experience, gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by calling +41 32 675 87 87 (9am-5pm Monday to Friday) or click here to email us. Alternatively, write to: The Complaints Team, Burri Boutique, Marktgasse 12, 4900 Langenthal, Switzerland.

Any dispute, controversy or claim arising out of or in relation to this contract, including the validity, invalidity, breach or termination thereof, shall be resolved by arbitration in accordance with the Swiss Rules of International Arbitration of the Swiss Chambers’ Arbitration Institution in force on the date on which the Notice of Arbitration is submitted in accordance with these Rules.
The number of arbitrators shall be one;
The seat of the arbitration shall be Bern; The arbitral proceedings shall be conducted in English.
Notwithstanding the above, the parties may agree at any time to submit the dispute to mediation in accordance with the Swiss Rules of Commercial Mediation of the Swiss Chambers’ Arbitration Institution.

We are committed to providing a high standard of service and treating our customers fairly.
We aim to maintain our prices throughout the season, unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you. All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time. The new price will be shown on the merchandise page on the website, your order confirmation email and delivery note.

 

Our contract with you

Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you.

We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. Standard postage and packing costs from CHF 4.95.- per order, however the delivery charge may differ, depending on the size of your order. The confirmed delivery charge will be clearly stated upon placing your order. We aim to delivery your parcel within 5 working days after your order is placed. If an item is unavailable, we will notify you if an email address has been provided with an alternative suggestion or the option to cancel your unavailable item(s).

 

Use of products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.

Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, Burri Boutique does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect the rights given to you by law as a consumer.

 

Vat

Our merchandise (except certain stated items) is for sale within Switzerland. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to Swiss Federal Tax, or similar authority within the European Union.

 

Data Protection

Burri Boutique complies with the rules and regulations as set out in the European Union’s General Data Protection Regulation (GDPR) 2018, and in line with the draft Swiss Data Protection Act 2017.

Our Privacy Policy explains how we use personal information we collect about you and includes the topics set out below:

Your confidentiality and privacy
Information we might need from you
How we use this information
How to unsubscribe from marketing
Cookies
How we keep this information secure
Changes to our Privacy Policy
Head Office Contact Details

If we make changes to our Privacy Policy, we will notify you by updating the statement on our website. You can access our website homepage and browse our site without disclosing your personal data.

 

Copyright & trademark

The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise’s country of origin. Except where otherwise stated, copyright rests with Burri Boutique in respect of the material published on this website & our marketing material and any copyrighted matters may only be used with the consent of Burri Boutique.

 

Alteration to Terms & conditions

We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of Switzerland and the relevant Canton and any disputes will be resolved exclusively in the Swiss courts.